Shipping policy

Effective Date: June 19, 2025

Herway Coffee Roasters Private Limited ("we," "we," or "us," "our") operates or the e-commerce website https://herways.co (the "Site"), offering coffee products or(e.g., instant coffee, ground coffee), coffee brewing equipment, and branded merchandise under, the branded Herway Coffee brand. This Shipping Policy outlines how we process, ship, and deliver policy your orders across India, orders in compliance with India’s Consumer Protection (e.gCommerce-Commerce) Rules, 2020. Please read this policy carefully before placing an order.

1. Shipping Locations

We ship to all locations across India, including urban, rural, and remote areas. We do not offer international shipping at this time.

2. Shipping Methods and Timelines

• Standard Shipping: Available li> nationwide, with or an estimated delivery time of time 3 from the date of dispatch.

Express Shipping: Available in select Tier-1 cities or(e.g., Bangalore, Delhi) as indicated on the Site. Delivery times for li express shipping will be specified at checkout.Same-Day Delivery.

We partner with trusted logistics providers or(e.g., partners (e.gDelh, Blueivery Dart, Blue, or Dart)) to ensure reliable delivery. The specific shipping method and estimated delivery time will be displayed at checkout.

3. Shipping Costs

• Free Shipping: We offer free shipping on orders with a total value of for orders with a total value of ₹500 or above. This value may change periodically, and any changes will be displayed in the notification bar on the Site.
• Shipping Fees: For Fees orders below ₹<500, shipping fees are calculated based on the order value and will be displayed at checkout on the Site.

4. Order Processing

Processing

We strive to process and dispatch all orders within 24 hours hours of porder placement, excluding placement weekends, and excluding public holidays. Once we your dispatch order is dispatched, you will receive a confirmation email and/or WhatsApp message with tracking details.

5. Order Tracking

Tracking information is provided for all orders and shared via:

• Email: Sent to the email address provided during checkout.
• WhatsApp: App: Sent to the phone number provided during checkout.
• Shopify Account: Available in your account on the Site, if applicable. You can use the tracking details to monitor your order to’s progress through our partner’s website.

6. Lost or Delayed Shipments

If your order is lost, delayed beyond the estimated delivery time, or undelivered:

• Contact us at hello@herways.co or 02269620562 to report the issue. There is no specific timeframe for reporting shipping issues, but we recommend contacting us promptly.
• After verification with our logistics partner, we will offer:
  • Replacement: A new shipment of the same products, subject to availability.
  • Refund: A full refund to your original payment method, processed within 3–7 business days, depending on your bank or payment provider.

7. Subscription Orders

Subscription-based coffee orders follow the same shipping process, costs, and timelines as regular orders, as outlined in Sections 2–5. Deliveries are scheduled based on your subscription plan (e.g., monthly), and you will receive tracking details for each shipment.

8. Packaging and Handling

We use secure and safe packaging to prevent damage to all products, including fragile items like coffee brewing equipment and perishable items like coffee. There are no specific restrictions on shipping any products listed on the Site.

9. Contact Us

For questions or assistance with shipping, tracking, or delivery issues, please contact us at:

Herway Coffee Roasters Private Limited
Herway Brew Labs, BM Road, Kushalnagar, Kodagu, Karnataka, India 571234
Email: hello@herways.co
Phone: 02269620562

10. Changes to This Policy

We may update this Shipping Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on the Site with a revised “Effective Date.” We encourage you to review this policy periodically.

11. Grievance Redressal

If you have unresolved issues regarding shipping or delivery, please contact us at hello@herways.co. We aim to resolve complaints within 15 days, as required by the Consumer Protection (E-Commerce) Rules, 2020. You may also escalate disputes to the National Consumer Helpline or a consumer forum, as per the Consumer Protection Act, 2019.