Privacy policy

Effective Date: June 19, 2025

Herway Coffee Roasters Private Limited ("we," "us," or "our") operates the website https://herways.co (the "Site"), an e-commerce platform offering coffee products, ground coffee, instant coffee, coffee brewing equipment, and branded merchandise under the Herway Coffee™ brand. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly in accordance with applicable laws, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make purchases on the Site. By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Information that identifies you or can be linked to you, including:

• Contact Details: Name, email address, phone number, and shipping/billing address provided when you create an account, place an order, subscribe to our newsletter, or contact us.
• Account Information: Username, password, and order history associated with your user account.
• Payment Information: Credit/debit card details, UPI IDs, or other payment method information processed through secure third-party payment gateways.
• Subscription Preferences: Information related to your subscription to our newsletters or marketing communications.

1.2 Non-Personal Information

Information that does not directly identify you, including:

• Browsing Data: IP address, browser type, device type, operating system, and pages visited on the Site.
• Usage Data: Time spent on the Site, clicks, and interactions with Site features.

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enhance your browsing experience (e.g., remembering your cart contents).
• Analyze Site performance and user behavior through tools like Google Analytics.
• Deliver personalized advertisements on platforms like Facebook or other third-party services.

You can manage cookie preferences through your browser settings or our cookie consent tool on the Site. Disabling cookies may affect Site functionality.

2. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: Process and deliver your purchases, including sending order confirmations and shipping updates.
• Account Management: Create and manage your user account, including tracking order history.
• Customer Support: Respond to your inquiries, complaints, or requests via email, phone, or other channels.
• Marketing Communications: Send newsletters, promotional offers, or updates about our products with your explicit consent. You may opt out at any time.
• Site Improvement: Analyze user behavior to enhance Site functionality, content, and user experience.
• Advertising: Deliver personalized ads on third-party platforms (e.g., Facebook) based on your browsing activity.
• Legal Compliance: Comply with applicable laws, regulations, or legal processes, including the DPDP Act.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with Site operations, such as:
  • Shopify (our e-commerce platform provider).
  • Payment gateways (e.g., Razorpay, Stripe) for secure payment processing.
  • Logistics partners (e.g., courier services) for order delivery.
  • Analytics providers (e.g., Google Analytics) for Site performance tracking.
  • Marketing platforms (e.g., Mailchimp, Facebook) for email campaigns or targeted ads.
• Legal Authorities: When required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

All third parties are required to protect your information and use it only for the purposes we specify.

4. Your Rights and Choices

Under the DPDP Act and other applicable laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or contacting us.
• Withdraw Consent: Withdraw your consent for data processing where consent is the basis for processing.
• Cookies: Manage or disable cookies through your browser settings or our cookie consent tool.

To exercise these rights, contact us at hello@herways.co or write to us at the address provided in Section 8.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. For example, we use secure sockets layer (SSL) technology for data transmission and store data on secure servers. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

• Account information is retained while your account is active or as needed to provide services.
• Order information is retained for tax and accounting purposes as required by Indian law.
• Marketing preferences are retained until you opt out.

7. Third-Party Links

The Site may contain links to third-party websites (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Herway Coffee Roasters Private Limited
Herway Brew Labs, BM Road, Kushalnagar, Kodagu, Karnataka, India 571234
Email: hello@herways.co
Phone: 02269620562

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on the Site with a revised “Effective Date.” We encourage you to review this policy periodically.

10. Grievance Redressal

If you have unresolved issues regarding your privacy rights, you can reach out to us at hello@herways.co. We aim to respond to all complaints within 15 days, as required by the DPDP Act.